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Returns & Exchange Policy

Exchanges:

You may return merchandise for exchange within fourteen working days from delivery if the item sent to you does not correspond to your order and provided you send us written notice with a valid reason for the exchange. Such written notice should be sent to us by email to enigmashopping@enigmashopping.com . You will bear the return shipping cost.

After we receive the returned item, we will reship the correct item to you at our expense. We will not exchange the item returned to us if it is not in its original condition with all original designer or manufacturer logos attached or if the item has been used. Merchandise that is soiled or damaged will also not be exchanged unless it was already damaged upon receipt by you.

For valid exchange requests within Egypt we will pick up the merchandise from you at our expense.

Refunds:

You may return merchandise for a refund within fourteen working days from delivery of the item provided you send us written notice with the reason for the return. Such written notice should be sent to us by email to enigmashopping@enigmashopping.com. You will bear the return shipping cost.

Merchandise should be returned unused and with all original designer or manufacturer logos attached. You shall bear the cost of the returned shipment. We refuse to accept returns of merchandise that have been used, or where original manufacturer or designer logos have been removed. Merchandise that is soiled or damaged will also not be accepted for return. In all those cases a refund will be refused.

Refunds will be made in the same way the payment for the purchase was made. The shipping cost and custom clearance costs of the original purchase cannot be refunded. We will also deduct any banking charges we have incurred in the case of credit card payments. For valid returns within Egypt we will pick up the merchandise from you at our expense.

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